2 items tagged "digitalization"

  • Digital transformation strategies and tech investments often at odds


    While decision makers are well aware that digital transformation is essential to their organizations’ future, many are jumping into new technologies that don’t align with their current digital transformation pain points, according to a new report from PointSource, a division of Globant that provides IT solutions.

    All too often decision makers invest in technologies without taking a step back to assess how those technologies fit into their larger digital strategy and business goals, the study said. While the majority of such companies perceive these investments as a fast track to the next level of digital maturity, they are actually taking an avoidable detour. 

    PointSource surveyed more than 600 senior-level decision makers and found that a majority are investing in technology that they don’t feel confident using. In fact, at least a quarter plan to invest more than 25 percent of their 2018 budgets in artificial intelligence (AI), blockchain, voice-activated technologies or facial-recognition technologies.

    However, more than half (53 percent) of companies do not feel prepared to effectively use AI, blockchain or facial-recognition technologies.

    See Also A look inside American Family Insurance's digital transformation office

    Companies are actively focusing on digital transformation, the survey showed. Ninety-four percent have increased focus on digital growth within the last year, and 90 percent said digital plays a central role in their overarching business goals.
    Fifty-seven percent of senior managers are unsatisfied with one or more of the technologies their organizations’ employees rely on. 

    Many companies feel digitally outdated, with 45 percent of decision makers considering their company’s digital infrastructure to be outdated compared with that of their competitors.

    Author: Bob Violino

    Source: Information Management

  • Is digitalization really capable of making your business paperless?

    Is digitalization really capable of making your business paperless?

    In a recent survey, 79% of content management professionals admitted that more than a quarter of their organizations’ total records are still on paper documents. The same research also showed that 93% of respondents believe extracting smart data from paper records would revolutionize the value of that data for the business, with 70% saying the way to achieve this is with digitalized records.

    It’s not much of a leap to imagine similar problems 40 years ago, when the phrase ‘paperless office’ was just coming into common use. Decades later, our collective reliance on paper remains a source of frustration and inefficiency. As the research revealed, close to one-third of the survey respondents said it is difficult to access data from their paper records. 60% say that these records slow down business processes while 93% agree that if all their paper records were lost, it would negatively impact their organization.  

    Furthermore, almost every content management professional surveyed at the event agreed that the ability to easily extract data from paper records would add value to their businesses. When specifically asked if digitizing would help, 70% said 'yes'.

    Thankfully, times are rapidly changing, and the arrival of digitalization solutions that blend advanced robotics with artificial intelligence are enabling organizations to not only address the inefficiency of manual paper processing, but to extract new value from the data they create.

    A prominent approach to the digitalization challenge has seen it build and patent robots that can sort and scan paper and make the resulting data available for use. The technology automates 80% of the conversion process, which includes paper handling, fastener removing, and digital imaging. Specifically, robots are more efficient at removing staples and other fasteners, which minimizes risk of paper jams and tears. In contrast, manual cataloguing and indexing is error-prone.

    As a result, this kind of technology can process an entire banker box within one to two hours; it would take a human about four to six hours to digitalize the same content. When implemented at scale, this equates to processing thousands of boxes per day.

    Using robots to digitalize paper is also inherently more secure. Robots do 90% of the paper handling and 90% of the indexing, meaning organizations don’t need to worry about the wrong people reading the most sensitive documents.

    The real thing: How Coca-Cola Bottlers’ Sales and Services digitalized its supply chain

    Real-world examples illustrate the impact. For example, optimizing the supply chain through digitalization can improve both efficiency and competitiveness, compared to organizations that rely on traditional methods of administering increasingly complex and dynamic supply chains that can leave them overwhelmed.

    In particular, supply chain operations that rely heavily on paper and physical records for management face financial consequences when their systems fail to keep pace with fast-changing circumstances and demands.

    The Coca-Cola Company (TCCC) and its bottlers, Coca-Cola Bottlers’ Sales and Services (CCBSS), are multinational organizations with complex logistics made up of suppliers and channels.

    They have a unique approach to scaling their business by franchising the manufacturing, packaging, and logistics to the CCBSS 'bottlers' that fulfil the orders fulfilment of Coca-Cola customers. While TCCC outsources all of its manufacturing and logistics management of its products to CCBSS, it owns the contracts with customers like Costco, Walmart, Kroger, etc.  

    The existing process required CCBSS to provide evidence of the fulfilment of goods and services each month. This is achieved via a proof of delivery (PoD) ticket between the deliverers and receivers. The burden of proof falls to the bottlers; if the document isn’t provided, the customer won’t pay the bill.

    The pre-digital procedure was to photocopy the PoD at the bottlers’ office and then FedEx the original to a supply chain management company. However, because CCBSS contracted seven different companies to support the ecosystem that each single document was sifted through, it was suffering from an overly complex and inefficient system. The result was a process that was losing millions of these documents a year, with a significant impact on revenue.

    Recently, CCBSS decided to digitalize parts of its operation including supply chain management in order to maximize accuracy and efficiency. Through digitalization, CCBSS estimates that it will soon save millions of dollars by consolidating vendors through document lifecycle management. The document management, image storage, indexing, and physical storage and shredding suppliers have been replaced with the Ripcord solution and turned what was once a bird’s nest of process outsourcing into a streamlined system with advanced technology that can index tens of millions of documents and do it with far greater levels of quality, accuracy, and speed.

    Author: Alex Fielding

    Source: Dataversity

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